Terms and Conditions

Story For Me publishes personalized children’s books and photobooks. This Site is owned and operated by Story For Me FZC (PO 331370, Ras Al Khaimah, United Arab Emirates).

Story For Me reserves the right to modify, delete or add any part of this agreement upon our sole discretion. Your use of this site confirms the acceptance of your agreement with the Terms and Conditions as listed below. By accessing our site, you signify that you have read, understood, and agree to be bound by these Terms and Conditions, whether you are a visitor (which means that you simply browse the site without creating an account) or are a registered user (which means that you have successfully created an account).

The website policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, Customers are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.

Accessing and using the Site

You may not use the site in any improper or unlawful manner or in breach of any license that applies to you. You agree to comply with all reasonable instructions that we may give you from time to time regarding the use of the site.

Upon placing your order, you acknowledge that we may review your order, and the content it contains, for adherence to our guidelines and compliance with these Terms and Conditions and that we may refuse to process an order where we believe that the content is in breach of these Terms and Conditions and our guidelines.

Use of property rights

All intellectual property rights include registered/unregistered trademarks, domain names design/ copyrights, database rights are owned by Story For Me FZC.

The content of this site may only be used for personal, non-commercial purposes and shall not be reproduced, modified, copied, altered, distributed, framed, republished, displayed, transmitted or sold in any form or by any means in whole or in part.

Orders and Specifications

To place an order, you will need to follow the procedure detailed on the site.

All products offered for sale are subject to availability and our acceptance of your order.

We reserve the right to reject any order without the obligation to assign any reason for doing so. No order shall be deemed accepted until a confirmation has been sent to you by us.

The order confirmation will contain details of your order, price and an estimated delivery time. We will make all efforts to ensure that your order is delivered to you within the estimated time given by us. We, however, do not accept any liability for failure to deliver within that time.

The responsibility of contacting us in case of an error or mistake rests solely with you.

Delivery and Acceptance

The delivery address of your purchase will be as shown on the order confirmation email and your account with us on Story For Me.

Your orders will be processed from Sunday to Thursday. Orders placed on Friday & Saturday will be processed the following business day. We will not be processing or shipping orders on Weekends and UAE public holidays.

Our dedicated logistics company will visit your given postal address twice. In some extremely rare cases, the company may come back a third time. But that is unlikely to happen too often!

Please do ensure that the address given by you is correct and has all necessary landmarks clearly mentioned. If delivery is refused or returned due to a faulty address, you will be charged a return fee.

For some reason if you are not in town or are unable to take calls while your delivery has arrived, our shipping partner will try and contact you twice. If they are unable to reach you, we will not be able to hold the package for more than two weeks. After the two week holding period your package will be destroyed.

We do understand that sometimes one is unable to take calls. In order to avoid back and forth of with the shipping partner, we suggest communicating with them via messages or phone calls to make sure that they (shipping partner) are made aware of your status and your package reaches you in good time.

Pricing & Payment

All prices on the website are in Emirati Dirham and are exclusive of shipping charges. You may view the amount in your local currency from the list provided by us on the site. However, Visa and Master Card in AED will be accepted for payment. This will be done by our payment gateway providers at the time of placing your order.

An order will not be considered complete and accepted by us unless the payment is made in full.

Payment gateway policy

Customers using the website who are minor/ under the age of 18 shall not register as a user of the website and shall not transact on or use the website. Card holders must retain a copy of transaction records and Merchant policies and rules. The user is responsible for maintaining the confidentiality of his/her account.

Returns, refunds and rights of cancellation

There are no refunds granted on any order placed with us, as they are customized and are made to order.

If you receive a damaged book/s, if pages are falling apart, a wrong book has been sent to the wrong address or there is a printing defect, please send us a picture and an email (info@storyforme.me) explaining the damage. This needs to be done within 48 hours of receiving the package.

The decision to replace a book/s is at the discretion of Story For Me FZC, in which case we will replace the book for free.

However, if the book has been slightly bent while in transit, we will not be able to replace the book for you free of cost.

Promotion

All promotions on Story for Me FZC will have a stipulated time period offering value to the user. Promotions can be in the form of discounts or buy one get one free or any other marketing related offer. Some offers can be redeemed without any restriction but will have a validity period. However a registration offer can be availed only once and must be redeemed within 30 days of issue.

Liability

Story For Me FZC shall not be held liable for any direct or indirect or consequential loss or damage which might arise from your use of our site. We will also not be liable for your inability to use the website.

You agree that your use of and browsing of the site and the use of site content are at your own risk.

Orders and Specifications

To place an order, you will need to follow the procedure detailed on the site.

All products offered for sale are subject to availability and our acceptance of your order.

No order shall be accepted until a confirmation has been sent by us to you. In case you do not receive a payment confirmation from us, kindly let us know. We also suggest that you have a look in your Spam folder as sometimes mails do go there.

The order confirmation will contain details of your order, price and an estimated delivery time. We will make all efforts to ensure that your order is delivered to you within the estimated time given by us. We, however, do not accept any liability forfailure to deliver within that time.

The responsibility of contacting us in case of an error or mistake rests solely with you.

Picture Requirement Details: Please send a high resolution, bright picture (300dpi) that is up to 1MB in size. If a picture is not clear and appears pixelated, Story For Me is not liable for any such error in print.

Color Disclaimer: We have made every effort to make the colours and finishes on screen as close as possible to the colours and finishes of your order. However, we cannot guarantee an exact match in colours, finish or the image in the book. The representation of colours, gloss levels, metallic pigment effects and textures are limited by technology and may vary due to screen and printer settings.

Hyperlinking to our Content

  1. The following organisations may link to our website without prior written approval from Government agencies;

    • Search engines;
    • News organizations;
    • Online directory distributors when they list us in their directory or may link to our website the way they link other businesses.

  2. These organisations may link to our home page as long as they (a) are not misleading and (b) fit within the context of the linking party’s site.

  3. It is upon our sole discretion to link requests from:
    • Other relevant community sites;
    • Relevant internet portals including e-commerce sites we are in business with;
    • Blogs from people who have been approved by us;
    • Educational institutions.

If you belong to the organisations listed in paragraph 3 and are interested in linking your business with our site, please send us an email on: info@storyforme.me

The use of Story For Me logo without our approval is strictly prohibited.